Overview 

NOIA provides a simple and compliant process to help businesses automate message replies on their Instagram business accounts 

Our system is designed to support legitimate business communication while respecting Instagram platform rules and user privacy.

Step 1 : Business account connexion 

The business owner (account admin) connect their Instagram business account through Facebook login and grants explicit messaging permissions to NOIA 

NOIA cannot acces or activate any automation without this authorization 

This connexion allows NOIA to enable automated message replies for the business account , using only the permissions required for messaging functionality 

Step 2 : Message configuration 

We configure predefined reply messages based on the business needs , this includes :

1. Greeting messages 

2. Frequently asked questions 

3. Business information responses 

4. Structured reply options 

All messages are created and approved by the business owner.

Step 3 : Automation Activation 

Once configured , the rule based automated messaging system is activated 

When customers send messages to the Instagram business account they receive instant replies based on the predefined configuration.

Step 4 : Monitoring & Updates

The business owner can request updates to message content at any time

NOIA ensures the automation system continues to function correctly and remains aligned with platform guidelines.

Data handling & Privacy 

1. NOIA processes messages only to generate automated replies

2. We do not message content longer than necessary for service operation 

3. We do not sell , share , or use message data for any other purpose

4. All interactions occur within the business to customer messaging context

5. NOIA does not use scraping or any unofficial data extraction methods.

6. NOIA does not collect or process sensitive personal or medical information

Platform compliance 

NOIA operates in accordance with Instagram and Meta platform policies 

We use official Instagram APIs and follow all applicable rules related to business massaging , permissions , and user data protection

Permissions are limited strictly to Instagram messaging features required for automated replies 

Closing statement 

Our process is designed to be simple for businesses , secure for users , and fully compliant with Instagram platform requirements