Frequently asked questions 

What is NOIA ?

NOIA is a service that provides automated message reply solutions for instagram business accounts.

It helps businesses respond to customer messages faster using predefined and structured replies.

Does NOIA work with personal Instagram accounts ?

No

NOIA works only with Instagram business accounts.

Does NOIA send messages without user interaction ?

No 

Automated replies are sent only when a customer initiates a conversation and after the business owner has granted explicit messaging permissions.

What type of messages can be automated ?

NOIA can automate :

1. Greeting messages 

2. Frequently asked questions 

3. Business information responses 

4. Basic customer support replies 

All message content is defined and approved by the business owner.

Is NOIA compliant with Instagram policies ?

Yes

NOIA uses official Instagram APIs and follows Instagram and Meta platform policies.

We do not use scraping or unofficial data acces methods.

Does NOIA store or sell message data ?

No

NOIA does not sell , share or misuse message data.

Message data is processed temporarily only to provide automated replies.

NOIA does not collect sensitive personal or medical information.

Can businesses customize their automated replies ?

Yes

Businesses can request custom message configurations based on their needs.

Is NOIA an AI chatbot ?

No

NOIA currently provides predefined , rule based automated messages replies.

Future updates may include advanced automated features while maintaining full platform compliance.

How do i get started ?

To get started contact us 

We will guide you through the official setup process , including connecting your Instagram business account via Facebook login and granting the required permissions.